Introduction

This Privacy Policy describes how Dementia Journey LLC (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and otherwise processes Personal Data in connection with:

• When you visit and interact with the website https://dementiajourney.io/ and any other websites or online services that link to or display this Privacy Policy (our “Website”);
• In email, text, and other electronic messages between you and us;
• Our in-person interactions with you (e.g., at an in-person event, etc.); and
• Our other interactions with you.

Collectively, we refer to the above as the “Services.”

It does not apply to information collected by:

• Us offline or through any other means, including on any other website operated by Company or any third party; or
• Any third party, including through any application or content (including advertising) that may link to or be accessible from or through the Website.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website or Services. By accessing or using this Website or Services, you agree to this Privacy Policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website or Services after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

International Residents and Cross-Border Data Transfers

We are based in the United States. If you access our services from outside the U.S., please be aware that your personal information may be transferred to, processed, and stored in the United States or other countries where our service providers operate. We take reasonable steps to ensure your personal information receives appropriate protection, for instance by relying on Standard Contractual Clauses or other recognized legal mechanisms where required by law.

Children Under the Age of 18

Our Website is not intended for children under 18 years of age. No one under age 18 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this Website or through any of its features, register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at info@dementiajourney.io.

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Website, including information:

• By which you may be personally identified, such as name, postal address, email address, telephone number, or any other identifier by which you may be contacted online or offline (“personal information“); and
• About your internet connection, the equipment you use to access our Website, and usage details.

We only collect personal data that is reasonably necessary, adequate, and relevant to achieve the purposes disclosed in this Privacy Policy. We do not collect or retain excessive personal data or use information for secondary purposes without your consent.

We do not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, health or genetic information, or biometric data, except where directly relevant and permitted by law. Please refrain from submitting such information unless it is required for service provision and you consent to its processing. Any sensitive information will be treated with enhanced care in accordance with applicable laws. Where we collect or process sensitive personal data, we will do so only with your explicit consent, obtained by check box, written acknowledgment, or similar means, consistent with applicable law.

We collect this information:

• Directly from you when you provide it to us.
• Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.

Information You Provide to Us 

The information we collect on or through our Website may include:

• Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, subscribing to our services, or requesting further services. We may also ask you for information when you enter a contest or promotion sponsored by us, and when you report a problem with our Website.
• Records and copies of your correspondence (including email addresses), if you contact us.
• Details of transactions you carry out through our Website and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Website.

Information We Collect Through Automatic Data Collection Technologies 

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.
• Information about your computer and internet connection, including your IP address, operating system, and browser type.

The information we collect automatically may include personal information. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

• Estimate our audience size and usage patterns.
• Store information about your preferences, allowing us to customize our Website according to your individual interests.
• Speed up your searches.
• Recognize you when you return to our Website.

The technologies we use for this automatic data collection may include:

• Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website. For information about managing your privacy and security settings for cookies, see Choices About How We Use and Disclose Your Information.
• Web Beacons. Pages of our Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

We do not collect personal information automatically, but we may tie non-personal information collected automatically to personal information about you that we collect from other sources or that you provide to us.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

• To present our Website and its contents to you.
• To provide you with information, products, or services that you request from us.
• To fulfill any other purpose for which you provide it.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
• To notify you about changes to our Website or any products or services we offer or provide through it.
• In any other way we may describe when you provide the information.
• For any other purpose with your consent.

We may use your provided contact information to send transactional communications (such as confirmations, updates, and administrative notices) and, with your consent or as allowed by law, to send promotional offers. You may opt out of marketing communications at any time, but essential service messages will still be sent.

We may also use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide as described in this privacy policy:

• To our subsidiaries and affiliates.
• To contractors, service providers, and other third parties we use to support our business.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Company about our Website users is among the assets transferred.
• To third parties in the form of aggregated or de-identified information that does not reasonably identify you.
• To fulfill the purpose for which you provide it.
• For any other purpose disclosed by us when you provide the information.
• With your consent.

We may also disclose your personal information:

• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• To enforce or apply our Terms of Use and other agreements, including for billing and collection purposes.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

We use trusted third-party companies to perform certain business-related functions on our behalf. We require all partners to adhere to appropriate confidentiality and security standards. These include:

• Video Hosting: we use video hosting services (e.g., YouTube, Vimeo) to host our videos. Your use of YouTube is governed by YouTube’s Privacy Policy and Terms of Use. YouTube may collect information separately from our collection to provide you with the Services.
• Payment Processors: for any payments we collect (like subscription fees), we use compliant payment gateways (e.g., Stripe, PayPal). They handle your payment info securely. We transmit the necessary billing info to them, and they inform us of the result (paid or not).
• Cloud Hosting and Storage: (e.g., AWS, Google Cloud) to host our servers and databases. Your data is stored on their secure servers but controlled by us.
• Email and Communication Providers: (e.g., , GoHighLevel, SendGrid or similar) to send out emails, SMS, or notifications to you. They process contact info for these communications.
• Analytics Providers: (e.g., Google Analytics, Meta, GoHighLevel) to help analyze usage. They may set cookies or use device IDs to collect traffic data. This usually doesn’t identify you personally to them, but some providers (like Google) might use this data broadly unless you opt out.
• Marketing and Advertising Partners: If we perform any marketing campaigns, we may use services like MailChimp or GoHighLevel to send newsletters (hence they handle email), or ad platforms to show our ads (which might involve using hashed info or cookies – though we currently don’t engage in targeted advertising using your personal info without consent).
• Other Contractors: We may use consultants, attorneys, accountants, and insurers who, in performing their services, might have incidental access to certain systems or data.

The categories of personal information we may disclose include:

• Personal Information and Identifiers, such as your name, address, telephone number email address, and billing information.
• Commercial Information, such as records and history of purchases.
• Internet or similar network activity.

We retain your personal information only as long as needed to fulfill the purposes described in this Privacy Policy or as required or permitted by applicable law.

Third Party Collection

We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt-out of receiving ads that are personalized by following our instructions presented on:

• The NAI’s opt-out platform: http://www.networkadvertising.org/choices/
• The EDAA’s opt-out platform http://www.youronlinechoices.com/
• The DAA’s opt-out platform: http://optout.aboutads.info/?c=2&lang=EN

Your State Privacy Rights

State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information. We strive to provide the best service for our customers and are willing to work with you to determine eligibility. We will grant all requests as required by law, or when we are able. If you believe you may qualify for additional rights under this Privacy Policy, please contact us at info@dementiajourney.io.

We may need to verify your identity before determining the fulfilling requests, and if you are a resident of California, Virginia, Colorado, Connecticut, Utah, or Oregon, please indicate your jurisdiction.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information by using commercially reasonable administrative, physical, and technical safeguards, including encryption, access controls, and regular security reviews, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website. In the event of a data breach involving your personal information, we will notify you in accordance with applicable law.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our Privacy Policy on this page. We will post changes to this Privacy Policy on our Website and will notify you by email or other means where required by law. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

Contact Information

To exercise your rights under this Privacy Policy, or if you have any questions about this Privacy Policy, please contact us by sending us an email at info@dementiajourney.io.